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What to do if your UPI transfer fails?



The failed transaction amount will usually be reversed back to your bank account within 24 working hours. If not, please contact your bank’s customer support for assistance. 

The common error codes from the National Payments Corporation of India (NPCI) are: 

Code  

Description  

AM  

MPIN Not Set By Customer  

B1  

Registered Mobile Number Linked To The Account Has Been Changed/Removed  

BT  

Acquirer/Beneficiary Unavailable (Timeout)  

U09  

Reqauth Time Out For Pay  

U16  

Risk Threshold Exceeded  

U18  

Request Authorisation Acknowledgment Is Not Received  

U28  

PSP Not Available  

U30  

Debit has been failed  

U54  

Transaction ID Or Amount In Credential Block Does Not Match With That In Reqpay  

U66  

Device Fingerprint Mismatch  

U67  

Debit Timeout  

U69  

Collect Expired  

UT  

Remitter/Issuer Unavailable (Timeout)  

XH  

Account Does Not Exist (Remitter)  

YD  

Do Not Honour (BENEFICIARY)  

YE  

Remitting Account Blocked/Frozen  

Z6  

Number Of PIN Tries Exceeded  

Z7  

Transaction Frequency Limit Exceeded As Set By Remitting Member  

Z8  

Per Transaction Limit Exceeded as Set by Remitting Member  

Z9  

Insufficient Funds In Customer (Remitter) Account  

ZA  

Transaction Declined By Customer  

ZE  

Transaction Not Permitted To VPA by the PSP  

ZG  

VPA Restricted By Customer  

ZH  

Invalid Virtual Address  

ZM  

Invalid MPIN 

 

 

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